ALPHA ONE – Terms of Service

Last updated: 12 October 2026

1. Overview

Welcome to ALPHA ONE. These Terms of Service govern your use of our website and the purchase of products from our online store.

By visiting our website or placing an order, you agree to these terms. If you do not agree, please do not use our website.

In these terms, “we,” “us,” and “our” refer to ALPHA ONE, and “you” refers to the customer or website visitor.

Our online store is hosted by Shopify, which provides the e-commerce platform we use to sell our products.

2. Eligibility

By using our website, you confirm that you are legally able to enter into a purchase agreement under the laws applicable to you. If you are under the age of majority in your jurisdiction, you must use this website with the involvement of a parent or legal guardian where required by law.

3. Products and Descriptions

We aim to display accurate product descriptions, prices, photographs, sizes, colours, and other details. However, actual colours and appearances may vary slightly depending on your screen and device.

Please review product descriptions, size charts, specifications, and delivery information carefully before placing an order.

Product availability may change without notice. We reserve the right to correct genuine errors in product information, subject to applicable law and any rights arising from an order already accepted.

4. Prices and Payments

All product prices and applicable charges will be displayed on our website before checkout.

Our available payment methods will be shown at checkout or communicated through our official ordering process. Where bank transfer is offered, customers must transfer the correct amount and provide valid proof of payment when requested.

Orders requiring advance payment will be processed after payment has been verified.

Customers are responsible for ensuring that their payment details and submitted information are accurate. We will not request your banking password, PIN, or one-time password.

5. Orders and Order Acceptance

After placing an order, you may receive an order confirmation. This confirmation acknowledges that we received your order and does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to reject or cancel an order for legitimate reasons, including suspected fraud, payment verification issues, stock unavailability, or pricing errors, subject to applicable law.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund.

6. Shipping and Delivery

Delivery estimates are provided for guidance and may vary depending on the product, supplier, destination, customs processing, and shipping provider.

Some products may be shipped directly from third-party suppliers or fulfilment partners. As a result, packaging, dispatch locations, and delivery times may vary.

Customers are responsible for providing a complete and accurate delivery address and contact number.

We will make reasonable efforts to help customers resolve delayed, lost, or undelivered shipments. Nothing in these terms excludes any delivery-related rights provided by applicable law.

7. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms of Service.

Customers should contact us before returning any product and follow the return instructions provided.

For eligible returns, refunds will be processed after the returned product arrives at our designated store or return location and has been inspected, subject to applicable law.

This process does not remove any legal rights that customers may have to a refund or other remedy.

8. Product Warranty and Defects

Any manufacturer warranty or additional product warranty will be described where applicable.

Nothing in these terms limits statutory consumer rights relating to defective, unsafe, misdescribed, or incorrectly supplied products.

Customers should contact us promptly if a product arrives damaged, defective, or different from what was ordered.

9. Promotions and Discounts

Discount codes and promotional offers may be subject to specific conditions, eligibility requirements, and expiry dates.

Unless otherwise stated, promotions cannot be exchanged for cash. We reserve the right to correct promotional errors or discontinue an offer where legally permitted.

Any valid promotional terms displayed at the time of purchase will apply.

10. Acceptable Use

You agree not to use our website:

• For unlawful, fraudulent, or misleading activities.

• To interfere with website security or operation.

• To submit false orders or another person's payment information without authorisation.

• To copy, reproduce, or exploit website content for commercial purposes without permission.

We may restrict access to our website where reasonably necessary to protect our store, customers, or services, subject to applicable law.

11. Intellectual Property

The ALPHA ONE name, branding, logos, website content, and original materials are protected by applicable intellectual property laws where relevant.

You may not reproduce or use our branding or original content for commercial purposes without our written permission. Third-party product names, trademarks, and images remain the property of their respective owners.

12. Third-Party Services

Our store may use third-party services, including Shopify, payment providers, suppliers, and shipping companies.

These services may have their own terms and privacy policies. We are not responsible for the independent operation of third-party websites or services, but we will work with relevant providers when necessary to address order-related issues.

13. Limitation of Liability

To the extent permitted by applicable law, ALPHA ONE is not responsible for indirect losses arising from the use of our website or delays caused by circumstances outside our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer protection rights.

14. Privacy

Personal information submitted through our store will be handled in accordance with our Privacy Policy and applicable data protection laws.

We use customer information as reasonably necessary to process orders, arrange deliveries, respond to enquiries, prevent fraud, and provide customer support.

Please review our Privacy Policy for more information.

15. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated revision date.

The terms applicable to a particular order will be determined in accordance with applicable law and the circumstances of that order.

16. Governing Law

These Terms of Service are subject to the applicable laws of Sri Lanka, where relevant, without removing any mandatory consumer protections that apply in the customer's jurisdiction.

Any disputes will be handled through the appropriate legal procedures available under applicable law.

17. Contact Information

For questions about these Terms of Service, orders, products, returns, or refunds, please contact us through the contact details provided on our website.

Store Name: ALPHA ONE

Website: https://alpha-one-1.myshopify.com/

Thank you for shopping with ALPHA ONE.